FAQs

Yes, we’ve made it easy to order online. One of the team will then call you to confirm a delivery date.

Pay for your fuel up front each time you order. Payments can be made by debit or credit card, simply give us a call or order online when you're ready to top up.

We want to make life as easy so we accept card payments, card payments, cheques and BACS transfers for domestic heating oil orders. You can even spread the cost of your home heating oil over the year by joining a monthly payment plan. To set up the payment plan contact the PDJ sales team on 01534 826840. Energy Easy Payments allows you to spread your heating oil bills into monthly Direct Debits, to better manage your fuel costs throughout the year.

We try and work to a five-day delivery window at all times. Over periods of high demand like Christmas or a cold snap, this may change. However, all customers are advised on the phone or at point of order via order confirmation of the delivery time. Our sales team are also available to discuss any queries you may have.

The device monitors your home heating oil levels for you, so stops you running out of oil by automatically notifying PDJ when your oil falls below a certain level. To find out more call the PDJ team on 01534 826840.

Yes, you can monitor and manage your own oil consumption and delivery schedule. But please be aware that should you run low in a peak period or cold snap and need fuel urgently, you may incur additional charges.

Depending on what type of customer you are, we have produced an easy-step guide to help you close-down an existing account with your current supplier. Should you wish to move, click on the link and follow the instructions.